Refund policy

30-day guarantee. If you are not happy with your order for any reason, contact us within 30 days of delivery at hello@ploughmanpress.com and we will refund the full price of your order, including any shipping paid. You do not need to return the book.

Damaged or faulty books. If your book arrives damaged or with a printing fault, email us a photo within 30 days of delivery and we will send a free replacement, or a full refund if you prefer.

Orders that do not arrive. If your order has not arrived within 20 business days of dispatch, contact us and we will send a replacement or refund you in full.

Cancellations. Because each book is printed for your order, we can cancel an order free of charge only before it goes to print, usually within 12 hours of purchase.

How refunds are paid. Refunds are made to your original payment method. Please allow 5–10 business days for your bank to process them.

This policy does not affect your rights under the consumer laws of your country.